Real Pond Work and Customer Reviews

The company offered a very good service and a wonderful renovation to our pond. They were clear in their communication and discussing all options to solve the problem of a very leaky pond.

An excellent service for a pond seriously in need of a complete drain, clean and refill. The quote was reasonable and came with full details of what would be done and what would be needed on site. Ash, whom came to do it, arrived on time with several confirmation messages when he was on his way to let me know his ETA. He was polite, friendly and helpful and gave me lots of advice and the job was done quickly and efficiently. Great to be able to see all my fish in clear water rather than cloudy green water and without all the build up of sludge on the bottom.

A couple of the guys from That Pond Guy LTD came round the other week to do a full pond service with water replacement. They did a fantastic job, really knew their stuff, and even checked all of our fish, pumps, and lining to make sure all was in check. We recently inherited over 40 koi when we moved in a few months ago without any prior knowledge or experience but these guys were great at reassuring us and explaining everything through. I would definitely recommend them to anyone.

Definitely would use this company again. Natalie and Tyrone turned up yesterday and worked solidly for nearly 3 hours bringing our pond back to sparkling condition. Everything the web site said it would deliver was delivered and the water is now crystal clear and the fish are happy. Re-potted the water lillies, jet washed the pond surround and checked over the health of each fish. Very professional service delivered by two very hard working people. Thank you.

I can’t say enough positive things. I was very badly let down by another trader and these guys stepped in last minand saved the pond (and more importantly my fish) at short notice in the middle of a drought. Thank you so much.

Nothing too much trouble for these guys, excellent work carried out by a friendly operative and all done at a reasonable price. I would strongly recommend to anybody

I was rather surprised and very pleased to see 2 women, Natalie and Charlotte who came to sort out my damaged, empty, overgrown pond. They worked really well as a team and were very efficient, thoughtful and attentive to my foibles and made the final pond environs look wonderful and neat before they left. I would highly recommend 'That Pond Guy's (women!)

Excellent service provided by the team. Would definitely use them again. My pond is a lot clearer now.

Brilliant job by Natalie on the 20 th February 2026 . Such a lovley person and very very good at her job and my filter always looks lovely well done Natalie

Had a leak on my pond and the team were great in locating fixing and deep cleaning the pond. All the time making sure the fish were well cared for brilliant work thanks

Our pond was absolutely rancid could not see the fish because it was so murky. Natalie Turned it back into the pond it use to be, we can now see our goldfish and have a lovely fountain, it is now a pleasure to look at again. I will be using the company again, they were vey professional and efficient. Thank you

I am so pleased That Pond Guy were able to take us on, as our pond was in a pretty poor state, but nothing seemed to faze the teams who are professional and friendly. They know exactly what they are doing and I would have no problem in recommending them.