Payment Methods

At That Pond Guy Ltd, we aim to make paying for your order or service as straightforward, flexible, and secure as possible. Whether you are purchasing products through our online shop or using our pond cleaning, maintenance, fibreglassing, or pond construction services in person, we offer a range of convenient payment options.

1. Online Shop Payments

1.1 For orders placed through our online store, we accept the following payment methods:

  • Debit and credit cards

  • PayPal

  • Amazon Pay

  • Apple Pay

1.2 Card payments are processed securely using Barclaycard, allowing us to accept most major debit and credit cards.

1.3 If you already have a PayPal or Amazon account, you can use these options at checkout for a quicker and more convenient payment experience.

1.4 Apple Pay is available on supported iOS and macOS devices where enabled on your device.

2. Klarna Pay Later Options (Online Orders)

2.1 We offer flexible payment options through Klarna, allowing you to spread the cost of your purchase or pay later, subject to Klarna’s terms and approval.

2.2 Available Klarna options and eligibility will be clearly displayed during the checkout process.

2.3 All Klarna payments are managed directly by Klarna and are subject to their own terms and conditions.

3. BACS Payments (Online Orders)

3.1 During checkout, you may choose to pay via BACS bank transfer.

3.2 Where BACS is selected, your order will be placed on hold and will not be dispatched until payment has cleared in our account.

3.3 Full bank details and payment instructions will be provided during the checkout process.

4. Payments for In Person Services

4.1 For customers using our pond cleaning, maintenance, fibreglassing, or pond building services, we offer additional payment options to make payment simple and convenient.

4.2 For in person services, we accept:

  • Bank transfer (BACS)

  • Cash

  • Cheque

4.3 Payment amounts, schedules, and timings will be clearly outlined in your quote or invoice.

4.4 If you have any questions about payment options for services, we are always happy to discuss the most suitable method with you in advance.

5. Payment Security

5.1 Your security is important to us. Our website uses encrypted web traffic (HTTPS) throughout the transaction process to help protect your personal and payment information.

5.2 We use industry standard SSL encryption to safeguard data transmitted between your browser and our systems. Secure pages are indicated by the padlock symbol in your browser’s address bar.

6. Need More Information?

6.1 If you have any questions about payment methods, invoices, or payment timings, please do not hesitate to get in touch and we will be happy to help.

6.2 You may also find the following pages useful: