Trusted Pond Specialists Reviewed by Hundreds of Customers

At That Pond Guy, we’re incredibly proud of the reputation we’ve built since launching in 2021. As an independent family run pond specialist, our business has grown through recommendations, repeat customers and consistently delivering high quality workmanship.

Whether we’re carrying out a routine pond clean, installing a new filtration system, constructing a bespoke koi pond or supplying pond equipment through our online store, our aim is always the same: to provide honest advice, reliable service and professional results.

Today, we’re proud to have earned over 400 five star reviews and established ourselves as one of the UK’s most highly rated and reviewed pond companies.

As a Which? Trusted Trader and Kent Trading Standards Checked business, customer satisfaction remains at the heart of everything we do.

Read Our Reviews

We actively collect customer feedback across a number of trusted review platforms. We encourage all customers to leave honest feedback following their experience with us.

You can read our reviews on:

No matter which platform you choose, you’ll find genuine reviews from customers who have trusted us with their ponds, lakes and water features.

Why Customers Choose That Pond Guy

Real Customer Experiences

From small wildlife ponds and garden ponds through to large koi ponds, commercial water features and lakes, we’ve helped hundreds of customers improve and enjoy their ponds.

Below you’ll find a selection of genuine customer reviews together with examples of completed projects, pond transformations and before and after photographs showcasing the work carried out by our team.

Looking for a Pond Specialist?

Whether you need professional pond cleaning, ongoing pond maintenance, pond fibreglassing, filtration upgrades, lake management, a complete pond build or quality pond equipment delivered throughout the UK, we’d be delighted to help.

Popular Services

For advice, quotations or general enquiries, please get in touch with our team.

What Our Customers Say:

  • Jackie’s fibreglassed garden pond in Orpington while it was being refilled.

    Clear communication throughout. Team arrived on time and carried out the work efficiently and politely. Delighted with the result - we have a new pond. It wasn't cheap but we have had previous tradesmen in the past who just empty the pond and throw all plants away. These guys know what they are doing. Matt, the boss also checked the work and whether we were happy with it

    Jackie - Orpington, Kent
    Checkatrade review, 20 May 2025

  • Cleaned pond shell and plants in Erith, London, before refilling.

    Natalie and Bill did a brilliant job cleaning my pond. They arrived on time and got straight down to work. They involved me in every aspect of the project, we're very friendly and efficient. I would not hesitate to recommend them. Great team.

    Geraldine - Erith, London
    Checkatrade review, 16 May 2025

  • Cleaned garden pond shell before refilling in Rochester, Kent.

    We contacted this company on the recommendation of friends, when our pond suddenly took on a very unhealthy shade of green. The team from Pond Guy was hugely impressive. They drained the pond, and removed years of grunge and lilies. They thoroughly cleansed and rerooted plants and refilled the pond. After the job, they filled and removed bins and generally left the garden totally clear of rubbish. We could not have expected such a knowledgeable and hardworking team who answered all our questions and gave us useful tips and advice. We would not hesitate to recommend this company.

    Roger - Rochester, Kent
    Checkatrade review, 9 May 2025

  • Koi swimming in the relined pond in Borough Green, Kent.

    Thank you the team at TPG for once again carrying out work for us. The water level in our inherited pond would constantly drop and we couldn't fill up properly due to tears/leaks in the liner (became apparent during recent pond clean by TPG). The old & torn liner was replaced with a high quality rubber one which has made such a difference. It looks great & can now have the water level 1-2 inches from the maximum. The water level is reaching the top of the filter which has meant great cleaning ability and crystal clear water. Hoping it continues. Will certainly use TPG again - many thanks!

    Matt - Borough Green, Kent
    Checkatrade review, 6 May 2025

  • Fish visible in Gerald’s Aylesford pond following filter replacement.

    Our pond was green, Matt visited promptly and identified the problem which was the filters were inadequate and required replacement He followed up with a quotation to remove the 3 existing filters and replace with 2 new higher capacity filters with higher rated UV's. The guys who carried out the work were very helpful, friendly, and carried out the work efficiently and to a high standard with no mess. We now have crystal clear water and happy fish.

    Gerald - Aylesford, Kent
    Checkatrade review, 7 May 2025

  • The pond after our clean in Orpington, Kent.

    The team turned up when promised, cleaned out my pond, pump and filter. A cheerful team who left my garden spotlessly clean. I will be asking them back next year.

    Ray - Orpington, Kent
    Checkatrade review, 30 April 2025

  • Mike’s pond and fountain on the day of our visit in Bromley, London

    Natalie was in full control of the job and determined to do it right. Communications with Matt are courteous, timely, clear and helpful. An excellent job.

    Mike - Bromley, London
    Checkatrade review, 28 February 2025

  • The pond on the day of our visit in Hutton, Essex

    I was hesitant about choosing That Pond Guy to clean my pond and install a UV filter as I have always worked on recommendation rather than choosing from the internet. I need not have worried. The response to my enquiry was prompt, the questions I asked were answered quickly and accurately. The two members of staff arrived on time to do the work, were very professional, knew exactly what they were doing and were very pleasant to have around. The job was completed to time (despite torrential rain). I will certainly use the firm again. Despite my initial hesitation, a first class experience!

    Barry - Hutton, Essex
    Checkatrade review, 27 February 2025

  • The cleaned pond before refilling in Sutton Valence, Kent

    Yeah, really great service while communicated with people that came out with a friendly hard Walker job was done extremely fast they left absolutely no mess. Definitely recommended.

    Boyd - Sutton Valence, Kent
    Checkatrade review, 2 May 2025

  • Malcolm’s pond on the day of our maintenance visit in Aylesford, Kent

    Having used That Pond Guy for over a year now I was again impressed by his team giving my pond its annual service this afternoon. Arriving bang on time they were, as always, very professional and friendly. I would highly recommend them.

    Malcolm - Aylesford, Kent
    Checkatrade review, 4 April 2025

  • Colin’s koi pond after cleaning in Hartley, Kent

    Very good small business. Highly recommended

    Colin - Hartley, Kent
    Checkatrade review, 14 March 2025

  • The pond being refilled after cleaning in Underriver, Kent

    Brilliant service. Punctual. Tidy. Efficient and the 2 members of the team that came were amazing even in the horrible weather. Wouldnt hesitate to recommend

    Anna - Underriver, Kent
    Checkatrade review, 13 February 2025

  • The pond filled again after relining in Egerton, Kent

    A flexible and professional service Handled fish and newts carefully , dug out and re located several barrow loads of impacted plants and reconstructed ragstone surround

    Vivienne - Egerton, Kent
    Checkatrade review, 27 January 2025

  • The cleaned pond before refilling in Walthamstow, London

    Natalie was amazing. The quality of the work was great, she explained everything clearly and offered some advice that would help maintain the pond going forward.

    Matt - Walthamstow, London
    Checkatrade review, 18 December 2024

  • The cleaned pond during refilling in Orpington, Kent

    Highly recommend this firm. My pond was cleaned, new pump fitted with minimal disruption. All done within couple of hours. Excellent team and value for money

    Richard - Orpington, Kent
    Checkatrade review, 13 December 2024

  • The pond during the clean in Deal, Kent

    I was very happy with the work done for me recently by ThatPondGuy. The 3 young people who came did the complete pond clean were very polite and worked extremely hard. Communication with them and with Matt in the office was straightforward and I can wholeheartedly recommend them to anyone wanting work done on their pond.

    Graham - Deal, Kent
    Checkatrade review, 18 December 2024

  • The pond during cleaning, with the water lowered in Tunbridge Wells, Kent

    They carried out a thorough cleaning of the pond, including removal of excess vegetation. The pump and filter were cleaned. The fish were removed carefully and placed in a temporary tank. All this work was done quickly and efficiently.

    Melvyn - Tunbridge Wells, Kent
    Checkatrade review, 7 December 2024

  • Working on the pond clean in New Ash Green, Kent

    That Pond Guy’s team cleaned and renovated an old garden fish pond for us. The pond was covered with old vegetation and the roots were matted and a foot deep in silt and mud. An added problem was an unexpected buried layer of large pebbles/ cobbles. The team were cheerful and hard working and put extra effort and time into completing the job. We are delighted with our ‘new’ pond and so are the fish and the trimmed and repotted water lilies. We hope that Matt will take on our other pond.

    Ivan - New Ash Green, Kent
    Checkatrade review, 5 November 2024

  • The cleaned pond during refilling in Caterham, Surrey

    Our poor fish spent most of this summer under a thick layer of red sludge and algae.We tried various treatments.. We contacted Matt from That Pond Guy Ltd. We didn’t think we would need the pond emptying , we were looking for a short cut. Matt answered all our queries (there were a LOT!!),and with much trepidation we decided to go ahead with a full clean. The team of three worked really well together. They were quick, professional and so nice. ALL our fish were happily swimming round the next day. The aquatic plants had been resited and our pond just looked lovely.

    Geoff - Caterham, Surrey
    Checkatrade review, 31 October 2024

  • The pond with the water lowered during cleaning in Sidcup, London

    Matts team were extremely professional from start to finish. Very open to questions and helpful. Would not hesitate to recommend and already looking at using the company for more work in the future.

    Tim - Sidcup, London
    Checkatrade review, 13 October 2024

  • The pond during refilling after cleaning in Chalk, Kent

    The team of two, both female, worked very hard, were friendly and took an interest in the work they were asked to do. Afterwards, Matt himself came promptly to solve a minor problem, which was not the fault of the team. I intend to contact them in future, when necessary.

    Jean - Chalk, Kent
    Checkatrade review, 2 October 2024

  • The pond during the August cleaning visit in Littlestone, Kent

    Matt and his team are exceptional. It’s difficult to find pond specialists. He is great at communicating, team were on time and explained the process, had the right equipment and very courteous. We will continue to use them. Highly recommend

    Leslie - Littlestone, Kent
    Checkatrade review, 30 August 2024

  • The pond during cleaning in Sidcup, London

    Fantastic customer service, explained all steps completed and also how to ensure we could maintain the finish - which was extremely clean! Highly recommend this company and the colleagues who take great pride in their work.

    Alex - Sidcup, London
    Checkatrade review, 10 August 2024

  • The cleaned pond with the water lowered in Leytonstone, London

    Lovely team, great communications, punctual, friendly and they did really great fast work - I wouldn’t hesitate to recommend them.

    Patrick - Leytonstone, London
    Checkatrade review, 7 August 2024