Terms and Conditions
These terms and conditions apply to the use of the That Pond Guy Ltd website, as well as to the purchase of products and services provided by That Pond Guy Ltd.
By using our website or placing an order with us, you agree to be bound by the terms set out below.
1. About This Website
1.1 This website is provided for personal use only and is intended to offer information about the products and services supplied by That Pond Guy Ltd.
1.2 You may not copy, reproduce, distribute, modify, or otherwise use any content from this website for commercial purposes without our prior written permission.
1.3 Email addresses displayed on this website must not be used for unsolicited marketing, mailing lists, or any unauthorised purpose.
2. External Links
2.1 Our website may contain links to third party websites. These links are provided for convenience only.
2.2 That Pond Guy Ltd has no control over the content, availability, or practices of third party websites and accepts no responsibility for them. Accessing third party websites is done at your own risk.
3. Acceptable Use
3.1 You agree not to use this website in any way that is unlawful, harmful, or interferes with the normal operation of the site.
3.2 You must not attempt to gain unauthorised access to any part of the website or any systems connected to it.
4. Online Orders and Contract Formation
4.1 Placing an Order
4.1.1 All product listings on this website constitute an invitation to treat. By placing an order, you are making an offer to purchase goods from us.
4.1.2 To place an order, you must add items to your basket and complete the checkout process with accurate billing and delivery details.
4.2 Order Acknowledgement and Acceptance
4.2.1 After placing an order, you will receive an email acknowledging receipt of your order. This does not constitute acceptance of your order or guarantee product availability.
4.2.2 A legally binding contract is formed only when we send you a dispatch confirmation email confirming that your order has been dispatched.
4.3 Payment and Order Processing
4.3.1 Payment may be authorised at the time of ordering but will not be fully processed until the contract is formed.
4.3.2 If an order cannot be accepted for any reason, we will cancel the order and refund any payment made using the original payment method, or by cheque where appropriate.
5. Pricing and Availability
5.1 All prices displayed on the website include VAT at the applicable rate unless stated otherwise.
5.2 Prices are correct at the time of publication but may change without notice. Price changes will not affect orders that have already received a dispatch confirmation.
5.3 All orders are subject to stock availability. If an item is unavailable, we will contact you to discuss alternative options or arrange a refund.
5.4 In the event of a pricing error, we reserve the right to cancel the order and refund any payment made.
6. Cancellations and Consumer Rights
6.1 Customers purchasing goods online may have statutory rights to cancel their order in line with UK consumer legislation.
6.2 Full details of cancellation rights, exclusions, and return conditions are set out in our Returns and Refunds policy.
6.3 For services, cancellation terms will be clearly outlined in your written quote or invoice and may vary depending on notice given and work already carried out.
7. Delivery, Damage, and Faults
7.1 Customers must inspect goods upon delivery before signing for them. Any visible damage must be recorded with the courier at the time of delivery.
7.2 Once goods are signed for without comment, this is taken as confirmation that the goods were received in good condition.
7.3 Any claims for damage, missing items, or delivery issues must be reported within 24 hours of delivery and in line with our Delivery Information and Returns and Refunds policies.
7.4 Packaging must be retained where damage claims are made.
8. Faulty Goods and Warranty
8.1 Faulty goods covered by a manufacturer or statutory warranty must be returned for inspection along with proof of purchase.
8.2 Where goods are found not to be faulty or not covered by warranty, any associated collection, inspection, or return costs may be charged to the customer.
9. Services and On Site Work
9.1 For pond cleaning, maintenance, fibreglassing, and pond construction services, full details of scope, pricing, payment terms, and timings will be clearly outlined in your written quote or invoice.
9.2 Customers are responsible for ensuring safe and reasonable access to the site and for notifying us of any site specific considerations before work begins.
10. Events Outside Our Control
10.1 That Pond Guy Ltd shall not be liable for delays or failure to perform obligations where this is caused by events beyond our reasonable control.
10.2 This may include, but is not limited to, extreme weather conditions, supply chain disruption, transport issues, illness, or other unforeseen circumstances.
11. Limitation of Liability
11.1 Nothing in these terms and conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.
11.2 Subject to this, That Pond Guy Ltd’s liability shall be limited to the value of the goods or services supplied.
12. Complaints
12.1 We aim to resolve any concerns fairly and promptly.
12.2 If you have a complaint, please contact us by phone, email, or in writing as soon as possible so we can investigate and work towards a resolution.
12.3 Full details can be found on our Complaints Policy page.
13. Intellectual Property
13.1 All content on this website, including text, images, logos, and graphics, remains the property of That Pond Guy Ltd unless otherwise stated.
13.2 Unauthorised use of any content is prohibited.
14. Governing Law
14.1 These terms and conditions are governed by the laws of the United Kingdom.
14.2 By using this website, you agree to submit to the exclusive jurisdiction of the UK courts.
15. Changes to These Terms
15.1 We reserve the right to make reasonable updates to these terms and conditions at any time.
15.2 Any changes will take effect once published on this website.
