Effective Date: 1st January 2024

Thank you for choosing to shop with That Pond Guy Ltd. We are committed to ensuring the privacy and security of your information. This Data and Privacy Policy outlines how we collect, use, and protect your personal data. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

When you engage with [Your Online Store], we may collect personal information, including but not limited to your name, contact details, address, and payment information. This data is essential for processing your orders, providing customer support, and improving our services.

1.2 Usage Information

We automatically collect information about your interactions with our website, such as your IP address, browser type, and device information. This helps us enhance your online experience and troubleshoot any technical issues.

1.3 Cookies

Our website uses cookies to improve functionality and provide a personalized experience. For more details on the use of cookies, please refer to our Cookies Policy.

2. How We Use Your Information

2.1 Order Processing

We use your personal information to fulfill your orders, process payments, and deliver products to you. This includes communicating with you about your orders and handling returns.

2.2 Customer Support

Your information is used to address inquiries, provide assistance, and resolve issues. Correspondence records are retained for quality assurance and future reference.

2.3 Marketing Communication

With your consent, we may send you promotional emails or newsletters. You can opt out of these communications at any time through the provided unsubscribe option.

3. Data Retention

We retain your information for the duration necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

4. Security Measures

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes secure server storage, encryption, and restricted access to personal data.

5. Your Rights

5.1 Access and Correction

You have the right to access and correct your personal information. You can update your details through your account settings or contact us for assistance.

5.2 Deletion and Restriction

You can request the deletion or restriction of your personal information. However, certain data may be retained for legal or legitimate business purposes.

5.3 Data Portability

Upon request, we provide your data in a structured, commonly used, and machine-readable format for portability.

5.4 Consent Withdrawal

You can withdraw your consent for marketing communications at any time.

6. Children’s Privacy

We do not knowingly collect information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us, and we will take appropriate action.

7. Policy Updates

We may update this policy periodically to reflect changes in our practices. The effective date will indicate the latest revision. Significant changes will be communicated directly or through our website.

For any questions, concerns, or requests regarding your privacy, please contact us.

Thank you for trusting That Pond Guy. Your privacy is important to us.