Trusted Pond Specialists Reviewed by Hundreds of Customers

At That Pond Guy, we’re incredibly proud of the reputation we’ve built since launching in 2021. As an independent family run pond specialist, our business has grown through recommendations, repeat customers and consistently delivering high quality workmanship.

Whether we’re carrying out a routine pond clean, installing a new filtration system, constructing a bespoke koi pond or supplying pond equipment through our online store, our aim is always the same: to provide honest advice, reliable service and professional results.

Today, we’re proud to have earned over 400 five star reviews and established ourselves as one of the UK’s most highly rated and reviewed pond companies.

As a Which? Trusted Trader and Kent Trading Standards Checked business, customer satisfaction remains at the heart of everything we do.

Read Our Reviews

We actively collect customer feedback across a number of trusted review platforms. We encourage all customers to leave honest feedback following their experience with us.

You can read our reviews on:

No matter which platform you choose, you’ll find genuine reviews from customers who have trusted us with their ponds, lakes and water features.

Why Customers Choose That Pond Guy

Real Customer Experiences

From small wildlife ponds and garden ponds through to large koi ponds, commercial water features and lakes, we’ve helped hundreds of customers improve and enjoy their ponds.

Below you’ll find a selection of genuine customer reviews together with examples of completed projects, pond transformations and before and after photographs showcasing the work carried out by our team.

Looking for a Pond Specialist?

Whether you need professional pond cleaning, ongoing pond maintenance, pond fibreglassing, filtration upgrades, lake management, a complete pond build or quality pond equipment delivered throughout the UK, we’d be delighted to help.

Popular Services

For advice, quotations or general enquiries, please get in touch with our team.

What Our Customers Say:

  • The pond during cleaning, with the water lowered in Reigate, Surrey

    They arrived promptly and worked hard to sort out our pond. They also advised as to how to care for it going forward

    Sue - Reigate, Surrey
    Checkatrade review, 2 June 2024

  • The pond with the water lowered during cleaning in Sarre, Kent

    Very efficient friendly and helpful and did a wonderful job ,a transformed pond .We will 100% be using their services again

    Kathy - Sarre, Kent
    Checkatrade review, 7 May 2024

  • The pond during refilling in Chislehurst, Kent

    The team that came to give the pond a complete overall were amazing. I thought the rain would mean they may need to hold off the work. Despite the rain they worked swiftly and soon had the the pond emptied and clean with the new pump & filter system installed . I can't praise them enough and would recommend

    Andy - Chislehurst, Kent
    Checkatrade review, 7 May 2024

  • The garden pond during our return visit in Teston, Kent

    This is the second time we have used ‘That Pond Guy’ it’s such a great company to deal with. Matt is very knowledgeable and happy to give advice & guidance. We are more than happy to recommend them.

    Annette - Teston, Kent
    Checkatrade review, 30 April 2024

  • The established pond beside the garden railing in Chatham, Kent

    Matt installed new pond equipment for us a couple of years ago so we asked him to carry out the regular maintenance for us this year. As before, excellent service from Matt, he brought along all the new products he needed, all quality products used too. We had a tiny leak afterwards and Matt was back very quickly and sorted it out. He even got in touch a couple of days later to make sure all was well. Great service, very impressed. Lots of good advice too and reasonable price which included all the products too.

    Jacqueline - Chatham, Kent
    Checkatrade review, 23 April 2024

  • The pond during the first day of the work in Headcorn, Kent

    Can highly recommend Matt’s team, they came, they worked they conquered! They did a very thorough job, worked really hard in all weathers and my overgrown pond is now such a delight I no longer creep past it I stop and view it in all its glory. Can’t wait to see it when all the plants come out properly. Hopefully we can now keep up a yearly maintenance with Matt and his team so it remains a beauty. PS they also took great care of our 30+ newts 🦎

    Sian - Headcorn, Kent
    Checkatrade review, 22 April 2024

  • The cleaned pond during refilling in Molash, Kent

    When I contacted Mat, he was quick to respond ..when Matt and his team turned up They were fabulously friendly so knowledgeable and kind. Mat and his team have done an absolutely amazing job on our pond. It looks like absolute new they were so kind to take the time to talk about the fish and explain and took Great care of our fish .Matt also give us some fabulous further tips going forward and advice. I would highly recommend them, they were on time ,unbelievably clean and tidy friendly and kind and reasonable priced. I wouldn’t hesitate to recommend that pond guy . very happy customer

    Sam - Molash, Kent
    Checkatrade review, 7 April 2024

  • The cleaned pond with the water lowered in Chelmsford, Essex

    All good, really pleased with work done, would use again.

    Vera - Chelmsford, Essex
    Checkatrade review, 5 April 2024

  • The cleaned pond during refilling in Rochester, Kent

    Very good indeed. Friendly and efficient

    John - Rochester, Kent
    Checkatrade review, 30 March 2024

  • The cleaned pond and surrounding slabs, with the water lowered in East Dean, East Sussex

    We had recently moved house and were concerned about the state of the pond - possible leak, too much weed, neglected plants, etc. Initially we were given advice using What's App, as well as plenty of information and costs so we could decide how we wished to proceed. A full clean was carried out, including the surrounding slabs. The difference was remarkable and has prompted an incredible number of positive comments from visitors. We can now clearly see all the fish - far more than we thought - and other wildlife.

    Claire - East Dean, East Sussex
    Checkatrade review, 26 March 2024

  • The cleaned pond during refilling in Gillingham, Kent

    Great communication, professional and thorough job. Will defo be using again

    Nikki - Gillingham, Kent
    Checkatrade review, 18 March 2024

  • Andy’s raised garden pond in Erith, London

    Quick and efficient service. From making contact to the job being undertaken was very straight forwards. Provided lots of advice as a novice pond owner. Would highly recommend.

    Andy - Erith, London
    Checkatrade review, 8 March 2024

  • The cleaned pond during refilling in Greenwich, London

    Matt and his team were very friendly and efficient. They worked quickly, recused all the fish and frogs and left everything looking great. Matt gave me clear instructions on how to use the filter and they left the garden very tidy. I’ll definitely be using them again for pond maintenance.

    Emma - Greenwich, London
    Checkatrade review, 17 February 2024

  • The raised pond after cleaning in Eltham, London

    Matt and his friendly team turned up on time and straight away makes you feel at ease with his knowledge and calmness of the job in front. Completed better than I expected and quicker offering loads of free friendly advice along the way. 5 star all the way.

    Roy - Eltham, London
    Checkatrade review, 8 February 2024

  • The cleaned pond with the water lowered in Bidborough, Kent

    Very happy with the work. Excellent communication

    Barbara - Bidborough, Kent
    Checkatrade review, 24 January 2024

  • The pond emptied during preparation for the fibreglass work in Margate, Kent

    Matt and all of his team were quick and professional, making my wild life pond look amazing. Changing it from rubber lined to a much nicer looking and longer lasting fibreglass pond lining. Would have had it done sooner if I’d known how straightforward it was going to be and very reasonably priced.

    Deborah - Margate, Kent
    Checkatrade review, 30 November 2023

  • Pond Clean and Winter Maintenance - Horley, Surrey

    "Can’t recommend them highly enough. Always a pleasure to deal with, they did a great job, short notice emergency repair to rescue a potential disaster! Now have a lovely clear working pond again many thanks!"

    Martin, Horley. Checkatrade review, 25 November 2023

  • The cleaned pond during refilling in Hartley, Kent

    Matt was very helpful in suggesting the right filter and pump needed. The pond was drained and cleaned along with the surrounding area and the new equipment with suitable electrics fitted. Everything left neat and tidy,would certainly recommend him.

    Linda - Hartley, Kent
    Checkatrade review, 4 November 2023

  • The garden pond after cleaning in Badgers Mount, Kent

    An excellent efficient team, who carried out the job swiftly and to a high standard. Would recommend to anyone with a pond needing attention.

    Tina - Badgers Mount, Kent
    Checkatrade review, 27 October 2023

  • The cleaned pond liner during refilling in Chilham, Kent

    Very good service

    Cristina - Chilham, Kent
    Checkatrade review, 18 October 2023

  • New FIlter System - Chartham, Kent

    "I contacted the Pond Guy after having issues with my pond. He was quick to reply and offered lots of advice and helpful tips. He recommended a filter replacement and also offered to source this for me. Due to his help and advice the pond is now looking great and my fish are so much happier. All the advice and help was free with no guarantee that there was any paid work involved. Highly recommended"

    Steve, Chartham. Checkatrade review, 9 October 2023

  • The cleaned pond liner with the water lowered in Borough Green, Kent

    Matt and his team were very friendly, knowledgeable and efficient. Full pond service and new pump fitted in half a day. Great workman and helpful.

    David - Borough Green, Kent
    Checkatrade review, 29 September 2023

  • The cleaned pond during refilling in Aylesham, Kent

    That Pond Guy LTD. Matt the owner of this business, and his assistant Hermione, arrived on time, and were polite, friendly and professional. They cleared out my pond, and cleaned it thougherly, they listened carefully to my requests, and carried them out. They made sure to leave everything clean and tidy, and l was very pleased with the finished job. For the reasons stated, l feel happy and confident in recommending this company, to anyone wanting their pond cleaned. Though a small pond, it was very dirty, not having been cleared out for three decades, so it was a mucky job to say the least !!

    Delia - Aylesham, Kent
    Checkatrade review, 19 September 2023

  • The pond during cleaning, with the water lowered in Istead Rise, Kent

    Quick, polite and professional, couldnt ask for more.

    Glenys - Istead Rise, Kent
    Checkatrade review, 30 August 2023