Trusted Pond Specialists Reviewed by Hundreds of Customers
At That Pond Guy, we’re incredibly proud of the reputation we’ve built since launching in 2021. As an independent family run pond specialist, our business has grown through recommendations, repeat customers and consistently delivering high quality workmanship.
Whether we’re carrying out a routine pond clean, installing a new filtration system, constructing a bespoke koi pond or supplying pond equipment through our online store, our aim is always the same: to provide honest advice, reliable service and professional results.
Today, we’re proud to have earned over 400 five star reviews and established ourselves as one of the UK’s most highly rated and reviewed pond companies.
As a Which? Trusted Trader and Kent Trading Standards Checked business, customer satisfaction remains at the heart of everything we do.
Read Our Reviews
We actively collect customer feedback across a number of trusted review platforms. We encourage all customers to leave honest feedback following their experience with us.
You can read our reviews on:
No matter which platform you choose, you’ll find genuine reviews from customers who have trusted us with their ponds, lakes and water features.
Why Customers Choose That Pond Guy
- Over 400 Five Star Reviews
- Which? Trusted Trader
- Kent Trading Standards Checked
- Independent Family Run Business
- Pond Equipment Delivered Nationwide
- Professional Pond Services Across South East England
- British Grown Pond Plants
- Experienced Pond Cleaning, Maintenance and Construction Teams
Real Customer Experiences
From small wildlife ponds and garden ponds through to large koi ponds, commercial water features and lakes, we’ve helped hundreds of customers improve and enjoy their ponds.
Below you’ll find a selection of genuine customer reviews together with examples of completed projects, pond transformations and before and after photographs showcasing the work carried out by our team.
Looking for a Pond Specialist?
Whether you need professional pond cleaning, ongoing pond maintenance, pond fibreglassing, filtration upgrades, lake management, a complete pond build or quality pond equipment delivered throughout the UK, we’d be delighted to help.
Popular Services
- Pond Cleaning
- Pond Maintenance
- Pond Fibreglassing
- Koi Pond Building
- Pond Equipment & Upgrades
- Large Pond & Lake Services
For advice, quotations or general enquiries, please get in touch with our team.
What Our Customers Say:
“Set up of a newly installed fish pond, installed liner, filter and pump and has given me continued help, advice and guidance. Matt is always available to call and he will return calls and messages at his earliest convenience. I will continue to seek help and advice from him as I continue the stocking of fish and the finishing touches and maintenance of my pond. I have contacted several other companies but Matt’s first impressions and responses were second to none, I just wanted transparency, price and a good service from the point of contact, Matt completed the work to a high standard.”
Mark, Maidstone. Checkatrade review, 25 June 2021
Really nice guy, very helpful and did a great job.
Kathy - Gillingham, Kent
Checkatrade review, 23 June 2021
“Brilliant service received from Matt this morning. Professional, clean, tidy and knowledgeable. Would highly recommend Matt from That Pond Guy”
Jo, Herne Bay. Checkatrade review, 15 June 2021
“Was struggling with maintenance on a pond that was taking more time to look after than spent actually enjoying it. Matt completed a deep clean and gave me advice to make it easier for myself moving forward. Always available for advice and brilliant knowledge of all things ponds and fish. Will get him back next year for more of the same. Thanks!”
Ricky, Gravesend. Checkatrade review, 11 June 2021
Matt was 1st class excellent with good advice on time agreed work around my shift will have Matt back if problem not sorted .
John - Leigh-on-Sea, Essex
Checkatrade review, 10 June 2021-
Matt did an excellent job - he was fast, responsive, did a clean job (on a very hot day) and it looks great! Highly recommend!
Christopher - Rochester, Kent
Checkatrade review, 9 June 2021 
The cleaning job was well done. He kept us updated as the job progressed. Even gave tips on how to maintain it ourselves.
Cobby - Gillingham, Kent
Checkatrade review, 9 June 2021
“Matt helped me design and build my pond and water feature at the rear of my garden. He worked from a very rough sketch and an idea that I had floating about in my head. The finished article was so much more than what I expected and he has helped build a very happy space where I spend much of my free time. Since the pond was finished, if I had any other issues, Matt was always there to help and advise me. A quick message via WhatsApp and a reply is soon received. His knowledge on all fish and pond matters is exceptional. I would highly recommend him.”
Mick, Gravesend. Checkatrade review, 4 June 2021
“Matt has maintained our pond for years. When required, he has completely drained, cleaned, refilled and replanted it. He advised us which pump would be most advantageous to have with the filter in order to keep the fish healthy. Just recently we noticed that the water had turned very green. We asked Matt's advice, he popped round to look and advised a new UV light was required which he ordered and is awaiting delivery of. He also realised that a new pump part was required and has ordered this too. Very pleased with the way he took command and took the worry from us. I can highly recommend him.”
Hazel, Maidstone. Checkatrade review, 3 June 2021
“I decided to completely redesign my garden and wanted to incorporate a koi pond. Matt chatted with me about what I had in mind for my garden and made suggestions as to different ways of how it could look. He advised me about the design and materials I could use so it would be suitable for koi. We agreed on a design and he constructed the pond and filtration, advised me on plants then planted it up. I was so happy with it when it was completed that I decided I wanted a similar one built a bit higher adjacent to the first one and have a water blade waterfall to connect them. They look stunning!”
Linda, Sittingbourne. Checkatrade review, 2 June 2021
“Great service and advice. Pond looks amazing and would highly commend”
Mrs Langston, Whistable. 2021
“Matthew was brilliant today, poor health meant we haven’t been able to clean our pond for many years or keep the water lily to a reasonable size, it had taken over most of the pond and it’s roots were embedded in the sludge, the huge clump couldn’t be lifted out in one go so had to be broken up into more manageable sizes, really backbreaking work, the fish were kept safe in a bucket with an air pump while the work was done, once the clumps and detritus were removed the pond was pressure cleaned, refilled, dechlorinator added and fish were returned We would fully recommend him,”
Karen, Cliffe. 2021
“I will start by saying what a fantastic service! This was my first time using Matt's services, but it will definitely not be the last. He turned up on time which for a start is rare, explained what he was going to be doing and just got on with the job. He was incredibly knowledgeable and obviously very passionate about what he does, sharing advice and hints and tips with me. He was polite and professional, fixed the problem and left everything clean and tidy when he left. It was an absolute pleasure and I would highly recommend Matt. Thank you!”
Nikki, Gravesend. 2021
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“Very pleased with work and the way in which it was organised with us and carried out. Matt seemed to really care about our fish, gave us lots of advice and ensured we were completely happy with the job. We would certainly recommend Matt and would be very happy to have work carried out by him again”
Jane, Teynham. 2021
