Real Pond Work and Customer Reviews

Have used this company before, excellent service and very tidy.

Wendy — Gravesend, Kent
Checkatrade review, 22 May 2025

100% recommend this company. Decided to have my pond liner removed and then fibreglassed! Natalie came around on her own and dug 30+ bags of rubbish out of the pond (including quite a large slope that seemed to made of chalk!). She then resined the whole pond ready for the fibreglass.

Julie — Chatham, Kent
Checkatrade review, 19 May 2025

We were really impressed with Natalie and the team. They were friendly and efficient. Communication was great throughout. Our pond now looks great, ready for the summer. Highly recommend

Julie - Gravesend, Kent
Checkatrade review, 13 April 2025

Clear communication throughout. Team arrived on time and carried out the work efficiently and politely. Delighted with the result - we have a new pond. It wasn't cheap but we have had previous tradesmen in the past who just empty the pond and throw all plants away. These guys know what they are doing. Matt, the boss also checked the work and whether we were happy with it

Jackie - Orpington, Kent
Checkatrade review, 20 May 2025

Natalie and Bill did a brilliant job cleaning my pond. They arrived on time and got straight down to work. They involved me in every aspect of the project, we're very friendly and efficient. I would not hesitate to recommend them. Great team.

Geraldine - Erith, London
Checkatrade review, 16 May 2025

We contacted this company on the recommendation of friends, when our pond suddenly took on a very unhealthy shade of green. The team from Pond Guy was hugely impressive. They drained the pond, and removed years of grunge and lilies. They thoroughly cleansed and rerooted plants and refilled the pond. After the job, they filled and removed bins and generally left the garden totally clear of rubbish. We could not have expected such a knowledgeable and hardworking team who answered all our questions and gave us useful tips and advice. We would not hesitate to recommend this company.

Roger - Rochester, Kent
Checkatrade review, 9 May 2025

Thank you the team at TPG for once again carrying out work for us. The water level in our inherited pond would constantly drop and we couldn't fill up properly due to tears/leaks in the liner (became apparent during recent pond clean by TPG). The old & torn liner was replaced with a high quality rubber one which has made such a difference. It looks great & can now have the water level 1-2 inches from the maximum. The water level is reaching the top of the filter which has meant great cleaning ability and crystal clear water. Hoping it continues. Will certainly use TPG again - many thanks!

Matt - Borough Green, Kent
Checkatrade review, 6 May 2025

Our pond was green, Matt visited promptly and identified the problem which was the filters were inadequate and required replacement He followed up with a quotation to remove the 3 existing filters and replace with 2 new higher capacity filters with higher rated UV's. The guys who carried out the work were very helpful, friendly, and carried out the work efficiently and to a high standard with no mess. We now have crystal clear water and happy fish.

Gerald - Aylesford, Kent
Checkatrade review, 7 May 2025

The team turned up when promised, cleaned out my pond, pump and filter. A cheerful team who left my garden spotlessly clean. I will be asking them back next year.

Ray - Orpington, Kent
Checkatrade review, 30 April 2025

Natalie was in full control of the job and determined to do it right. Communications with Matt are courteous, timely, clear and helpful. An excellent job.

Mike - Bromley, London
Checkatrade review, 28 February 2025

I was hesitant about choosing That Pond Guy to clean my pond and install a UV filter as I have always worked on recommendation rather than choosing from the internet. I need not have worried. The response to my enquiry was prompt, the questions I asked were answered quickly and accurately. The two members of staff arrived on time to do the work, were very professional, knew exactly what they were doing and were very pleasant to have around. The job was completed to time (despite torrential rain). I will certainly use the firm again. Despite my initial hesitation, a first class experience!

Barry - Hutton, Essex
Checkatrade review, 27 February 2025

Photographs from our November 2025 maintenance visit.

Yeah, really great service while communicated with people that came out with a friendly hard Walker job was done extremely fast they left absolutely no mess. Definitely recommended.

Boyd - Sutton Valence, Kent
Checkatrade review, 2 May 2025