Real Pond Work and Customer Reviews

"Engaged Matt to cure the leak in my pond feature in the garden and fit a larger pump/water feature. He dealt with the initial preparation and pump installation and his team then came and sealed the pond with fibre-glass. All perfect, except that as soon as I turned on the pump the fuses tripped! Not only was Matt on it to sort it immediately, by arranging for a local electrician to attend - which he did - but it was done at his expense (admittedly cheaper and quicker for him than travelling right across London to do it himself). I was extremely impressed with his service."

Bettina, West Ealing, London. Checkatrade review, 2 May 2023

I’m absolutely delighted with Matt and Alfie’s work today. My pond is over 20 years old and needed a thorough clean as it has been very neglected for the last few years while my late husband’s health deteriorated. How to deal with it has been an almost constant on my mind for the last year. The two guys worked solidly on it all day, removing bucket after bucket of mud. By the time they’d finished I could have eaten my dinner off the pond lining! I can’t wait to restock with fish I can’t think them enough and would happily recommend them.

Ann - Sutton Valence, Kent
Checkatrade review, 9 May 2023

"As always Matthew is very professional, very friendly, kind and helpful. He manages to get jobs done by himself, and he never complains. Very happy with today’s work for installing a new water pump to go along with our filter. Matthew did this job in minutes. Thank you for your service!"

Farzana, Grays. Checkatrade review, 9 June 2023

First time I have used That Pond Guy. Responded swiftly to my enquiry and gave me a date he was then able to bring forward. Arrived on time, ok d was thoroughly cleaned and assisted with some additional issues and gave good advice for ongoing maintenance. Would highly recommend and will be using again. Many thanks!

Carolyn - Hartley, Kent
Checkatrade review, 20 June 2023

"I have wanted to clean my fish pond for about two years but I don't know which company to turn to, one morning I decided to advertise it on checkatrade. When that Pond Guy texted me I was first in doubt. He contacted me and we booked the day,the time. I was surprised on the day when he arrived with his two man crew at the appropriate time he looked at the pond and they get down to work. They were polite,approachable, professional and have positive attitude.I would recommend the company to anyone any day and any time,Thank you guys."

Grace, Abbey Wood. Checkatrade review, 5 July 2023

"I had a very bad case of Moss/weed in my koi tank and needed the help of Matt and his crew. They arrived on time and before I knew it my fish were gently being placed in a mobile tank. The water was removed and Hermione climbed in and started immediate removal of weed!! A brilliant job carried out within half a day. Definitely use again if I need them."

Mick, Gillingham. Checkatrade review, 10 July 2023

"I am very pleased with the service I received. The two workmen arrived on time and were very polite. They did an excellent job which was a full pond clean. I was very happy with the whole job from booking to the actual job itself. Communication was very good. Would definitely recommend."

John, Maidstone. 2023

"Matt and his team have been wonderful, professional and super knowledgeable about the pond and what was needed. Matt gave options and explained these as they went along. Super friendly and extremely tidy after the work was completed. We are so happy having the pond back looking amazing and happy in the knowledge that the set up now is optimal. Will definitely get Matt back for maintenance and upkeep of the pond. Thanks you"

Dean and Karen, Faversham. 2023

We inherited a huge pond that clearly hadn't been maintained in years with fish living in horrible conditions. Matt fit me in during the busiest time of the year and I was happy with his quote. He was then able to bring that forward when he had a last minute cancellation, which was incredibly kind. Ashley and Leo did a cracking job - what lovely, fun and polite people they were. Really enjoyed having them here for the day and they worked extremely hard to remove buckets of sludge before pressure washing and trimming the plan. Highly recommend this business and will hire again.

Jane - Hockley, Essex
Checkatrade review, 29 July 2023

"I contacted the Pond Guy after having issues with my pond. He was quick to reply and offered lots of advice and helpful tips. He recommended a filter replacement and also offered to source this for me. Due to his help and advice the pond is now looking great and my fish are so much happier. All the advice and help was free with no guarantee that there was any paid work involved. Highly recommended"

Steve, Chartham. Checkatrade review, 9 October 2023

Matt was very helpful in suggesting the right filter and pump needed. The pond was drained and cleaned along with the surrounding area and the new equipment with suitable electrics fitted. Everything left neat and tidy,would certainly recommend him.

Linda - Hartley, Kent
Checkatrade review, 4 November 2023

"I've followed this company on Facebook for a while and was always impressed with the work that I've seen so we gave them a quick call and they came out the very next day! The team arrived on time, and got straight to work. The issue was fixed and the ponds now look as good as new! All done in less than three hours. That Pond Guy is fairly priced and is also a very knowledgeable person and really does know his fish. He advised us on improvements that can me made in the future and gave us some really good advice. I would not hesitate in recommending this company."

Geof, Chatham. 2023