Returns Policy for That Pond Guy Ltd

Thank you for shopping with us. If, for any reason, you are not delighted with your purchase, please review our Returns Policy below.

1. Standard Returns

1.1 You have the right to cancel your order within 28 days of your purchase or 28 days from the receipt of the goods (whichever is longer). If you cancel your order, you will be eligible for a refund (minus any carriage costs), provided the returned goods are in perfect condition, with all original packaging and instructions.

1.2 To initiate a return, please download and complete our Returns Form and return the goods to the address specified on the Contact Us page.

2. Warranty Returns

2.1 If you are returning an item for Warranty inspection, the buyer is responsible for the return shipping cost.

2.2 Exchanges will incur the cost of posting the replacement item(s) to you. We will contact you during the returns process to arrange payment.

2.3 In most cases, the supplier of goods will need the item returned for assessment and approval of the Warranty Claim, so please allow extra time.

3. Exchanges

3.1 For incorrectly-supplied products, we will cover the cost of returning the item. Please contact us to arrange this.

3.2 If you are returning goods for exchange, where the goods were neither incorrectly-supplied nor faulty, we will not be liable for your postage costs.

3.3 If your order originally qualified for free postage, any refund will exclude the original postage cost. Exchanges will incur the cost of posting the replacement item(s) to you.

4. Contact Us

4.1 If you have any questions or concerns regarding your return, please do not hesitate to contact us. We are here to assist you and ensure your shopping experience is as seamless as possible.

Thank you for choosing That Pond Guy.